Avaya Technology LLC
696Patents
16Active
696Granted
48Portfolio score
Filing activity: Mar 16, 1995 → Mar 18, 2008 · 14 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6757362B1 | Personal virtual assistant | Electricity | 704 | Expired |
| US6163607A | Optimizing call-center performance by using predictive data to distribute agents among calls | Electricity | 655 | Expired |
| US6177905A | Location-triggered reminder for mobile user devices | Electricity | 650 | Expired |
| US6466654B1 | Personal virtual assistant with semantic tagging | Physics | 595 | Expired |
| US6389132B1 | Multi-tasking, web-based call center | Electricity | 449 | Expired |
| US6173053A | Optimizing call-center performance by using predictive data to distribute calls among agents | Electricity | 426 | Expired |
| US7415100B2 | Personal virtual assistant | Electricity | 409 | Expired |
| US6601084B1 | Dynamic load balancer for multiple network servers | Electricity | 370 | Expired |
| US6434230B1 | Rules-based queuing of calls to call-handling resources | Electricity | 354 | Expired |
| US7228350B2 | Intelligent demand driven recognition of URL objects in connection oriented transactions | Electricity | 340 | Expired |
| US6535601B1 | Skill-value queuing in a call center | Electricity | 324 | Expired |
| US6880089B1 | Firewall clustering for multiple network servers | Electricity | 305 | Expired |
| US7236932B1 | Method of and apparatus for improving productivity of human reviewers of automatically transcribed documents generated by media conversion systems | Physics | 300 | Expired |
| US6366651B1 | Communication device having capability to convert between voice and text message | Electricity | 277 | Expired |
| US6535600B1 | System for automatically routing calls to call center agents in an agent surplus condition based on service levels | Electricity | 274 | Expired |
| US6487533B2 | Unified messaging system with automatic language identification for text-to-speech conversion | Electricity | 270 | Expired |
| US6350148B1 | Method and device for detecting the presence of a patch cord connector in a telecommunications patch system | Electricity | 267 | Expired |
| US6222908A | Method and device for identifying a specific patch cord connector as it is introduced into, or removed from, a telecommunications patch system | Electricity | 264 | Expired |
| US6661889B1 | Methods and apparatus for multi-variable work assignment in a call center | Electricity | 262 | Expired |
| US6453038B1 | System for integrating agent database access skills in call center agent assignment applications | Electricity | 259 | Expired |
| US6820260B1 | Customized applet-on-hold arrangement | Electricity | 255 | Expired |
| US6285293A | System and method for addressing and tracing patch cords in a dedicated telecommunications system | Electricity | 251 | Expired |
| US7353388B1 | Key server for securing IP telephony registration, control, and maintenance | Electricity | 245 | Expired |
| US6424710B1 | Method and device for detecting the presence of a patch cord connector in a telecommunications patch system using passive detection sensors | Electricity | 235 | Expired |
| US6522737B1 | System and method of operation for a telecommunications patch system | Electricity | 234 | Expired |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.