Douglas Brown
60Patents
12h-index
40Co-inventors
84Inventor score
Filing activity: Oct 19, 1994 → Dec 22, 2022
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8094790B2 | Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center | Electricity | 260 | Active |
| US7995717B2 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Electricity | 228 | Active |
| US8094803B2 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Electricity | 56 | Active |
| US5466215A | Method of using a carpal tunnel protection device | Human Necessities | 47 | Expired |
| US8718262B2 | Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication | Electricity | 23 | Active |
| US9407768B2 | Methods and system for analyzing multichannel electronic communication data | Electricity | 21 | Active |
| US8867733B1 | Real-time predictive routing | Electricity | 20 | Active |
| US9083804B2 | Optimized predictive routing and methods | Electricity | 20 | Active |
| US8594285B2 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Electricity | 16 | Active |
| US9106748B2 | Optimized predictive routing and methods | Electricity | 16 | Active |
| US9083801B2 | Methods and system for analyzing multichannel electronic communication data | Electricity | 16 | Active |
| US8781102B2 | Method and system for analyzing a communication by applying a behavioral model thereto | Electricity | 15 | Active |
| US9667788B2 | Responsive communication system for analyzed multichannel electronic communication | Electricity | 11 | Active |
| US10218850B2 | Real-time customer profile based predictive routing | Electricity | 10 | Active |
| US7869586B2 | Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics | Electricity | 9 | Active |
| US9565312B2 | Real-time predictive routing | Electricity | 9 | Active |
| US8611523B2 | Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation | Electricity | 9 | Active |
| US8891754B2 | Method and system for automatically routing a telephonic communication | Electricity | 8 | Active |
| US9137373B2 | Real-time predictive routing | Electricity | 8 | Active |
| US10152681B2 | Customer-based interaction outcome prediction methods and system | Physics | 8 | Active |
| US9191510B2 | Methods and system for analyzing multichannel electronic communication data | Electricity | 7 | Active |
| US9357071B2 | Method and system for analyzing a communication by applying a behavioral model thereto | Electricity | 7 | Active |
| US9942400B2 | System and methods for analyzing multichannel communications including voice data | Electricity | 7 | Active |
| US9137372B2 | Real-time predictive routing | Electricity | 7 | Active |
| US8983054B2 | Method and system for automatically routing a telephonic communication | Electricity | 7 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.