Dwayne W. Ockel
5Patents
2h-index
12Co-inventors
40Inventor score
Filing activity: Oct 1, 2015 → Sep 30, 2021
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10999440B1 | Method to augment routing delivery systems with intuitive human knowledge, expertise, and iterative artificial intelligence and machine learning in contact center environments | Electricity | 3 | Active |
| US10827074B2 | Enforcement of contact center communication session routing behaviors | Electricity | 2 | Active |
| US11528365B1 | Facilitation of communication among individuals waiting in a contact center queue | Electricity | 1 | Active |
| US10282456B2 | Managing contact center metrics | Physics | 0 | Active |
| US10587727B2 | Method and system for integrated optimized reporting | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.