Irene Ma
8Patents
3h-index
11Co-inventors
46Inventor score
Filing activity: Jul 27, 2016 → Jun 30, 2021
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10552843B1 | Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems | Electricity | 15 | Active |
| US10748157B1 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Physics | 14 | Active |
| US11424945B1 | Techniques for avoiding conflicting user actions during a video collaboration session | Electricity | 3 | Active |
| US10528576B1 | Automated search recipe generation | Physics | 3 | Active |
| US10467541B2 | Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model | Physics | 2 | Active |
| US11863600B2 | Techniques for efficient communication during a video collaboration session | Electricity | 1 | Active |
| US11423411B2 | Search results by recency boosting customer support content | Electricity | 0 | Active |
| US11797544B2 | Automated search recipe generation | Physics | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.