Malcom Strandberg
14Patents
7h-index
10Co-inventors
63Inventor score
Filing activity: Jun 4, 1990 → Jul 16, 2012
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US5164981A | Voice response system with automated data transfer | Electricity | 118 | Expired |
| US6816880B1 | Browser user inter face for client workstation | Electricity | 76 | Expired |
| US6330243A | System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal | Electricity | 40 | Expired |
| US6889195B2 | System and method for utilizing a computer network in conjunction with traditional telemarketing | Physics | 28 | Expired |
| US5604740A | Multi-path bus digital signal processor | Electricity | 21 | Expired |
| US7302051B1 | System and method for providing an automatic telephone call back from information provided at a data terminal | Electricity | 14 | Expired |
| US5812553A | Multi-path bus digital processor | Electricity | 12 | Expired |
| US6879674B2 | System and method for providing an automatic telephone call back to a telephone line being used to access a computer network | Electricity | 7 | Expired |
| US6754236B1 | System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized | Electricity | 6 | Expired |
| US6760323B1 | System and method for providing audio communication over a computer network using differing communication formats | Electricity | 5 | Expired |
| US9055140B2 | Contact center queue priority management method and system | Electricity | 1 | Active |
| US7149209B2 | System and method for providing audio communication over a computer network using differing communication formats | Electricity | 1 | Expired |
| US8199895B2 | Leveraging a SIP forking model for distributed contact center routing | Electricity | 0 | Active |
| US8503660B2 | Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.