Systems and methods for returning one or more items via an attended delivery/pickup location

US10002341B2 · kind B2 · utility

Assignee

• UNITED PARCEL SERVICE OF AMERICA, INC. · US

Inventors

• Christopher T. Schenken · Alpharetta, US
• Daniel Lievens · Ressegem, BE
• Luc Pirenne · Brussels, BE
• Vincent Dethier · Brussels, BE

Key dates

• Filing date: Nov 6, 2015
• Grant date: Jun 19, 2018
• Expiry date: Nov 6, 2035

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0233
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A computer system for defining attributes associated with attended delivery/pickup locations is described. In various embodiments, the system is configured to enable an authorized user (e.g., a manager of an attended delivery/pickup location) to define certain attributes of a particular attended delivery/pickup location. In some embodiments, the system is configured to verify that the particular user is authorized to define the one or more attributes associated with the particular attended delivery/pickup location (e.g., by checking a list of one or more authorized users). Once the one or more attributes are defined, in one or more embodiments, the system is configured to accept or reject parcel delivery requests based at least in part on the attributes. In further embodiments, the system is configured to facilitate a return of a particular item to a retailer via the attended delivery/pickup location.