Dynamic speech resource allocation
US10003690B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 21, 2014 |
| Grant date | Jun 19, 2018 |
| Priority date | — |
| Expiry date | Mar 21, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L25/51
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A call is received at an interactive voice response (IVR) system. A voice communications session is established between the IVR system and the telephonic device. A request from the IVR system to allocate a speech resource for processing voice data of the voice communications session is received by a dynamic speech allocation (DSA) engine. Configuration data associated with a current state of the voice communications session is accessed by the DSA engine. Dynamic characteristics associated with the caller are accessed by the DSA engine. A speech resource from among multiple speech resources is selected by the DSA engine based on the current state and the dynamic characteristics. The selected speech resource is allocated to the voice communications session by enabling the IVR system to use the selected speech resource to process voice data received from the caller during the current state of the voice communications session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.