Customer care automation system
US10007918B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 26, 2014 |
| Grant date | Jun 26, 2018 |
| Priority date | — |
| Expiry date | Sep 2, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06314
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method of performing a customer service operation with user interface (UI) element widgets is disclosed. The method comprises an application of an evaluation server receiving inputs that are responses to a survey of a user of a workstation. The method comprises the application determining a personality type and a technical ability level of the user. The method comprises the application receiving a request for a widget, wherein the widget provides the functionality to complete the user request that is related to an issue that the user wants to resolve. The application automatically selects a widget from a plurality of widgets based on the type of user request and the technical ability level of the user. The application then transmits the widget to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.