Methods and systems for automatically initiating print device service requests using proactive incident detection and analysis
US10009488B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 10, 2017 |
| Grant date | Jun 26, 2018 |
| Priority date | — |
| Expiry date | Mar 10, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N2201/0094
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A method of proactively identifying print device incidents for servicing by a service provider may include receiving print device data for one or more print devices, determining a probability value for each of the one or more of the print devices based on the print device data, where each probability value represents a likelihood that the print device will experience a subsequent incident of an incident type within a timeframe, identifying one or more of the print devices associated with probability values that each exceed a threshold value, and for one or more of the print devices that is identified, automatically initiating a service request for the subsequent incident.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.