Combined menu-based and natural-language-based communication with chatbots
US10013980B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 4, 2016 |
| Grant date | Jul 3, 2018 |
| Priority date | — |
| Expiry date | Oct 4, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A user is allowed to communicate with a chatbot. A menu is provided to the user that includes a list of actions that can be performed by the user. Whenever natural language input asking a question is received from the user, this input is forwarded to the chatbot, a response to this input is received from the chatbot, this response is provided to the user, and the menu is again provided to the user. Whenever natural language input is received from the user requesting an action that is not one of the actions in the menu, this input is forwarded to the chatbot, a response to this input is received from the chatbot, where this response includes another menu that includes a list of subsequent actions that are related to the requested action and can be performed by the user, and this other menu is provided to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.