Data storage facility solution management system with improved search accuracy
US10019205B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 1, 2016 |
| Grant date | Jul 10, 2018 |
| Priority date | — |
| Expiry date | Dec 1, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N2201/3284
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A distributed computing system for managing solutions for print device support requests includes a solution data store and a solution processing system. The system receives a support request via the user interface that includes input data and search terms that pertain to an issue with a print device. The system uses the input data and the search terms to generate a search query, and queries the solution data store using the search query to identify a list of possible solutions for the support request. The system receives a selection of the possible solutions. For each selection, the system generates a session record for the support request, correlates the possible solution associated with the selection with the input data and search terms, generates factors based on the correlation, and uses the generated factors to update fields of a solution index in the data store for the possible solution.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.