Systems and methods for personalized customer messages

US10019715B1 · kind B1 · utility

Assignee

• United Services Automobile Association (USAA) · US

Inventors

• Kevin Anthony Kossow · Boerne, US
• Evgenia Voskresenskaya Strudell · San Antonio, US
• Thomas D. Clark · San Antonio, US
• Michael C. Nickel · Boerne, US
• Julee Dyer · San Antonio, US

Key dates

• Filing date: Oct 29, 2013
• Grant date: Jul 10, 2018
• Expiry date: Jan 30, 2034

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L51/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

An identification of a customer and identification of a webpage to be transmitted to the customer from a first data system are received. Message content is selectively inserted from at least one second data system for the identified customer into the identified webpage. The first data system is thereafter notified to transmit the webpage from the first data system to a computer system associated with the identified customer. Message content may be generated by the at least one second data system relating to the customer's interaction with the at least one second data system. Selective insertion and notification may be achieved by a message system. The transmission of the customer/web page identification to the message system and the transmission of the identified web page to the customer may be achieved by the first data system. The display of the message content on the web page accessed by the customer via the first data system may notify the customer about the customer's interaction with the at least one second data system.