Asynchronous event-driven messaging framework for a remote video assistance system
US10021146B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 20, 2015 |
| Grant date | Jul 10, 2018 |
| Priority date | — |
| Expiry date | Aug 15, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/765
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The present invention provides an over-the-top intermediary application for delivering video assistance services. The invention brokers and coordinates all messaging between user and video assistant multimedia applications/platforms, as well as backend resource allocation infrastructure services. By encapsulating different protocol messages from disparate multimedia clients/vendors and backend infrastructure services into a common standard-based messaging protocol, the present invention is able to provide video assistance services regardless of which multimedia client is implemented by the user or video assistant and is able to readily implement new, emerging multimedia clients and backed infrastructure services in a plugin-like fashion. In addition, the video session broker of the present invention streamlines call workflow, maintains the presence of all user/video assistant endpoints, coordinates video session ignition requests and maintains messaging transport between users, video assistants and backend infrastructure resources.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.