Systems and methods for automated help
US10025805B1 · kind B1 · utility
2Cited by
103References
15Claims
0Family size
Inventors
Key dates
| Filing date | Jun 24, 2014 |
| Grant date | Jul 17, 2018 |
| Priority date | — |
| Expiry date | Feb 17, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/3329
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for providing assistance to users of computer programs. The computer system receives user inputs for utilizing the various functions of a computer program. The system records an amount of time during which said user utilizes the respective functions, such that when a user signals that assistance is needed, the system determines which of the program's functions have been most frequently used. The system then finds, and connects to the user, persons having expertise in those respective areas.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.