Management of sales opportunities

US10032174B2 · kind B2 · utility

Assignee

• SAP SE · DE

Inventor

• Roland Hoff · Walldorf, DE

Key dates

• Filing date: Jul 31, 2007
• Grant date: Jul 24, 2018
• Expiry date: Feb 20, 2035

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0281
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

An inquiry handler may be configured to receive one or more customer inquiries in response to one or more pre-sales documents associated with a product. An opportunity parser may be configured to determine a sales opportunity associated with the one or more customer inquiries based on the pre-sales documents. An activity engine may be configured to track one or more sales activities performed with respect to the sales opportunity and in response to the one or more customer inquiries. A status engine may be configured to determine a status of each of the one or more customer inquiries based on the one or more sales activities. A report generator may be configured to generate one or more activity reports associated with the sales opportunity based on the one or more customer inquiries and including the status associated with each customer inquiry.