Patent · US Active

Process for the user-related answering of customer inquiries in data networks

US10033705B2 · kind B2 · utility

3Cited by

2References

14Claims

0Family size

Assignee

zeotap GmbH · DE

Inventors

Daniel Nelson Heer · Berlin, DE
Jannik Podlesny · Berlin, DE

Key dates

Filing date	Dec 3, 2015
Grant date	Jul 24, 2018
Priority date	—
Expiry date	Mar 28, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/558
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A process for the processing of user inquiries in a data network saves user data anonymized at first in an independent process with an independent third-party vendor, which can then be accessed by the use of several incremental encryption and anonymization routines in such a way that, on the one hand the provider is not involved in the data exchange and in other respects even the independent third-party vendor does not have access to the user data at any time, albeit with the result that anonymized customer data, especially information about age, sex and partial postal code, can be kept ready in a database for the mobile end device being used.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.