Dynamically switching communications to text interactions
US10033864B2 · kind B2 · utility
3Cited by
8References
8Claims
0Family size
Inventors
Key dates
| Filing date | May 18, 2015 |
| Grant date | Jul 24, 2018 |
| Priority date | — |
| Expiry date | May 18, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.