Method and system for providing semantics based technical support
US10049102B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Dec 15, 2016 |
| Grant date | Aug 14, 2018 |
| Priority date | — |
| Expiry date | Feb 7, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/253
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed is a system for providing semantics based technical support to a user. A keyword extraction module extracts a set of keywords from a plurality of knowledge content and a plurality of bug content. A matrix generation module generates a keyword-content matrix comprising a similarity score computed for each keyword corresponding to each knowledge content. The matrix generation module further decomposes the keyword-content matrix into one or more sub-matrices. A vector coordinates identification module determines a first set of vector coordinates for each knowledge content of the plurality of knowledge content and a second set of vector coordinates for a bug-query received from a user in real-time. A similarity measure module computes a cosine similarity measure of the bug-query with each knowledge content to identify at least one knowledge content relevant to the bug-query. The knowledge identification module further provides the at least one knowledge content to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.