Messaging system for organizations

US10057197B1 · kind B1 · utility

Assignee

• Apple Inc. · US

Inventors

• Grant Ritchie · Los Gatos, US
• Gokul P. Thirumalai · Mountain View, US
• Philomena Lobo · Redmond, US
• Robert Y. Loh · Cupertino, US
• Scott Lopatin · San Francisco, US
• Mithilesh Kumar · San Jose, US
• Austin Marusco · San Francisco, US
• Tommy Rochette · San Jose, US
• Aniket A. Zamwar · Sunnyvale, US
• Alexandre Perematko · Cupertino, US
• Daniel B. Pollack · San Francisco, US
• Nicholas J. Circosta · Mountain View, US

Key dates

• Filing date: Sep 29, 2017
• Grant date: Aug 21, 2018
• Expiry date: Sep 29, 2037

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M1/72445
• WIPO field: Digital communication
• WIPO sector: Electrical engineering

Abstract

A messaging system, in one embodiment, can establish messaging accounts for a plurality of organizations (e.g. businesses) to allow customers or users of the organizations to conduct two-way messaging sessions between a customer and an organization. The messaging system can use a registration portal to allow an organization to set up a business/organization messaging account by providing account information. The account information can then be used to update one or more searchable databases that allow a customer to have multiple entry points into a messaging session with each of the registered businesses in the messaging system. For example, a search through a web browser or a map application can provide search results that contain or otherwise provide access to a selectable messaging option that is presented on a customer's device.