Multi-tenant cloud-based queuing systems
US10063661B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 14, 2015 |
| Grant date | Aug 28, 2018 |
| Priority date | — |
| Expiry date | May 10, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/1097
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Techniques are disclosed for multi-tenant cloud-based queuing. Certain techniques are disclosed herein that provide for interactions and observability between tenant queues within a multi-tenant cloud-based queuing database. In some embodiments, the queues may be utilized by both users and merchants for both online and point-of-service interactions. Multiple queues for multiple tenants are hosted by a cloud computing system. Each queue may include one more queue entries, each of which includes a ticket value, and may further include a ticket alias. The ticket values and/or ticket aliases may be decoupled from a queue position for the entry. In some embodiments, the queue entries may be swapped within a queue or between queues, and the system may enable searching in or automated actions between queues and/or tenants based in part upon queue conditions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.