System and method for geo-location based media recording for a contact center
US10063693B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Oct 2, 2017 |
| Grant date | Aug 28, 2018 |
| Priority date | — |
| Expiry date | Oct 2, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/609
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.