Patent · US Active

Performing contextual analysis of incoming telephone calls and suggesting forwarding parties

US10079939B1 · kind B1 · utility

20Cited by

9References

20Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

James E. Bostick · Cedar Park, US
John M. Ganci, Jr. · Cary, US
Martin G. Keen · Cary, US
Sarbajit K. Rakshit · Sherghati, IN

Key dates

Filing date	Mar 20, 2017
Grant date	Sep 18, 2018
Priority date	—
Expiry date	Mar 20, 2037

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2242/16
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A computer-implemented method includes: receiving, by a computing device, an incoming telephone call from a caller; identifying, by the computing device, a telephone number associated with the telephone call; obtaining, by the computing device, contextual data based on the telephone number, predicting, by the computing device, one or more reasons for the telephone call based on the contextual data; and displaying, by the computing device, the one or more reasons for the telephone call.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.