Managing event metrics for service management analytics
US10102240B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 11, 2014 |
| Grant date | Oct 16, 2018 |
| Priority date | — |
| Expiry date | Jun 5, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/067
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Aspects of the present invention manage event metrics as a function of service management analytics. In response to determining that a version of record associated with a service level management agreement should be saved (versioned), aspects capture the presence of reference attributes of the record, and summarize and aggregate values of organizing dimensions of the reference attributes of each of a plurality of records that includes the versioned record. Aspects generate a snapshot that comprises a subset of the summarized and aggregated, final values of the organizing dimensions of the reference attributes that are selected as having values that are associated with an event occurrence, and attach the summarized and aggregated values of the organizing dimensions of to the snapshot.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.