Patent · US Active

Instant customer service feedback system

US10108991B2 · kind B2 · utility

0Cited by

14References

18Claims

0Family size

Assignee

Bank of America Corporation · US

Inventors

Carrie Anne Hanson · Charlotte, US
Alicia C. Jones-McFadden · Fort Mill, US
Craig Sobol · Waxhaw, US
Brent Alan Shelkey · Huntersville, US
Kimberly Ya-chin Chang · Houston, US
Sarah Beth Gottfried · Westlake, US
Wang Liang · Nanhu, CN
Neha Rani Rathi · Reston, US
Anthony Scott Wong · Morganfield, US

Key dates

Filing date	Oct 31, 2014
Grant date	Oct 23, 2018
Priority date	—
Expiry date	Dec 16, 2035

Classification

Technology area (CPC H)Electricity
CPC primaryH04L65/403
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Embodiments of the invention provide instant customer service feedback during a communication session with the customer. The system initiate a video conference communication session between the customer and the business agent that comprises providing a multimedia interface between the agent and the customer that provides the agent and the customer with an audio and video feedback of one another. After initiating the video conference communication session, a customer feedback interface configured to receive feedback from the customer in real-time during the video conference communication session is presented on the display of the customers apparatus such that the system may receive, in real-time, feedback provided by the customer via the customer feedback interface.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.