Method and system for identifying user issues in forum posts based on discourse analysis
US10120864B2 · kind B2 · utility
5Cited by
2References
17Claims
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Key dates
| Filing date | Mar 29, 2016 |
| Grant date | Nov 6, 2018 |
| Priority date | — |
| Expiry date | Nov 9, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/253
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method for categorizing an issue includes, for each of a plurality of categories of issue, providing at least one discourse pattern for identify text sequences that meet the discourse pattern. At least one of the discourse patterns specifies that an instance of a domain term in a domain term vocabulary be present in the text sequence for the pattern to be met. An issue is received which includes a text sequence. The text sequence is categorized based on which, if any, of the discourse patterns are met by the text sequence of the received issue. Information based on the categorization of the text sequence is output.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.