System and method for providing dynamic recommendations based on interactions in retail stores
US10121116B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Aug 4, 2014 |
| Grant date | Nov 6, 2018 |
| Priority date | — |
| Expiry date | Oct 27, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0613
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An end-user device operable in a retail store records a voice conversation held in the retail store. The recording is transmitted to a server for comparing it to recordings of other conversations from a plurality of other retail stores. The server makes a recommendation based on the comparing. Embodiments of the invention are also directed to an analytics system that collects real-time metrics data for various virtual or physical retail stores associated with a plurality of contact centers. The system performs real-time analytics of the collected metrics data for identifying a product or service. The processor modifies, based on the real-time analytics, a prior service or product to be offered by a particular retail store, with the identified service or product. The processor pushes the modified service or product for display on the end-user device use in the particular retail store.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.