System for temporarily suspending a workflow associated with a work item

US10127509B2 · kind B2 · utility

Assignee

• Bank of America Corporation · US

Inventors

• David Lee Warnick · Rising Sun, US
• Hudson Philip Hoen, IV · Wegberg, DE
• Andrew Sheldon · Mountain Top, US
• Jason N. Alexandrian · Braselton, US
• Jason P. Gardner · Sachse, US
• Luis Felipe Lecaro Saborio · Wilmington, US
• Brian Robert Camphausen · Elkton, US

Key dates

• Filing date: Sep 17, 2015
• Grant date: Nov 13, 2018
• Expiry date: Jul 5, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06316
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments of the invention are directed to systems, methods, and computer program products for temporarily suspending a workflow associated with a work item. The system is configured to establish a communicable link with a queue to retrieve a first work item. The system is configured to receive a notification from a first device, where the notification comprises a second work item. The system temporarily suspends the first work item and the work flow associated with the first work item, in response to receiving the second work item from the first device. Once the system determines execution of a user action associated with the second work item, it restores the suspended first work item and the one or more suspended sessions associated with the first work item.