Providing information technology resiliency in a cloud-based services marketplace

US10140638B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Rahul P. Akolkar · Austin, US
• Thomas E. Chefalas · Somers, US
• Jim A. Laredo · Katonah, US
• Chang-Shing Perng · Goldens Bridge, US
• Anca Sailer · Hawthorne, US
• Frank A. Schaffa · Hartsdale, US
• Alla Segal · Mount Kisco, US
• Ignacio Silva-Lepe · Putnam Valley, US
• Tao Tao · Nanjing, CN

Key dates

• Filing date: Dec 6, 2012
• Grant date: Nov 27, 2018
• Expiry date: Aug 4, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0627
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method for providing a cloud-based service includes receiving information from a customer of the service over a conversational interface, the information identifying a requirement of the customer related to a resiliency of the service, and identifying a service provider who provides the service in a manner that satisfies the requirement. A method for building a knowledge base of cloud-based service providers includes receiving information from a service provider, the information specifying at least one resiliency attribute of the service provider, matching the information to a standardized service descriptor, wherein the service descriptor is indexed within an ontology-based organizational framework that indexes a plurality of service descriptors, and storing the service descriptor for the service provider.