Methods and systems for assisting customers shopping at real-world shopping venues
US10140641B2 · kind B2 · utility
4Cited by
1References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 17, 2015 |
| Grant date | Nov 27, 2018 |
| Priority date | — |
| Expiry date | Dec 6, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/33
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods disclosed herein offer assistance to customers shopping at a real-world shopping venue carrying mobile devices connected to a communication network. This involves tracking a physical action of a customer present at the real-world shopping venue and determining to offer assistance to the customer based on the tracked physical action. Based on determining to offer assistance to the customer, a notification is sent to a mobile device of the customer. The notification identifies that live support is available to assist the customer while the customer is present at the real-world shopping venue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.