Cloud-based communication account security
US10142354B2 · kind B2 · utility
1Cited by
15References
11Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 12, 2017 |
| Grant date | Nov 27, 2018 |
| Priority date | — |
| Expiry date | Jun 12, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L63/1433
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A request is received over a network to resolve a problem relating to a networked user device. The request is accepted in order to provide user service. Based on the request, one of multiple available diagnostic algorithms is selected to analyze user data related to a user's account to identify symptoms of the problem and diagnose a cause of the symptoms identified.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.