Call reconnection
US10142476B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 8, 2017 |
| Grant date | Nov 27, 2018 |
| Priority date | — |
| Expiry date | Sep 8, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/5027
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In various embodiments, a call is received at a call center system from a client device of a caller. Caller connection logic, automatically connects the client device of the caller to a conference line. Agent connection logic automatically connects a call agent to the conference line. Disconnection analysis logic determines that a party to the conference line was disconnected from the conference line, the party to the conference line being one of the client device of the caller and the call agent. Disconnection analysis logic detects an indication that the party was disconnected. Based on the detecting, the reconnection logic automatically initiating a reconnection of the party to the conference line.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.