Patent · US Active

System and method for social message classification based on influence

US10142477B2 · kind B2 · utility

3Cited by

2References

19Claims

0Family size

Inventors

Alex Khodorenko · Walnut Creek, US
Vladimir Pimtchenkov · Pleasant Hill, US
Sergey B. Belov · Walnut Creek, US
Yevgeniy Petrovykh · Walnut Creek, US
Patrick Mackey · Ottawa, CA
Arne Stoertenbecker · Mannheim, DE

Key dates

Filing date	Nov 14, 2016
Grant date	Nov 27, 2018
Priority date	—
Expiry date	Nov 14, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5191
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.