Interactive voice response (IVR) call authentication
US10148816B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 21, 2017 |
| Grant date | Dec 4, 2018 |
| Priority date | — |
| Expiry date | Feb 21, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6081
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A device can receive, from an interactive voice response (IVR) system, a set of instructions to initiate an application session of an application and to provide an authentication interface for display. The device can receive, via the authentication interface and during the application session, a first credential from a user of the device. The device can authenticate, during the application session, the first credential. The device can receive, from a third-party server device and during the application session, a second credential. The device can cause, during the application session, a communication session to be established with the IVR system to request the account information. The communication session can include a telephone call established between the application and the IVR system. The device can receive the account information from the IVR system via the application session. The device can provide the account information for display via a display of the device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.