Intelligent call handling and routing
US10165114B1 · kind B1 · utility
19Cited by
16References
24Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 13, 2016 |
| Grant date | Dec 25, 2018 |
| Priority date | — |
| Expiry date | Jan 4, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42059
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Certain aspects of the disclosure are directed to routing decisions implemented in response to VoIP telephone calls. According to a specific example, in response to the VoIP telephone calls, a first set of one or more documents are identified and executed to make routing decisions for the VoIP telephone calls. A second set of one or more documents are then identified based upon an association with the routing decisions. The second set of documents identify data to be retrieved from data sources. In response to the data, call control functionality is provided for the VoIP calls.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.