Methods of AI based CRM
US10171668B2 · kind B2 · utility
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2References
20Claims
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Key dates
| Filing date | Apr 14, 2017 |
| Grant date | Jan 1, 2019 |
| Priority date | — |
| Expiry date | Apr 14, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N7/01
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service requests.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.