Automated ordering of computer system repair
US10180869B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 16, 2016 |
| Grant date | Jan 15, 2019 |
| Priority date | — |
| Expiry date | Jun 28, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/815
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Monitoring the health of a computer system and suggesting an order of repair when problems within the computer system have been identified. Problem(s) and problem entity(s) within the computer system are identified during monitoring. Relationship(s) of the problem entities with other entities in the computer system are identified. A relationship type for each of the identified relationship(s) is determined. A combination of the identified problem(s), the identified problem entity(s), and the determined relationship type(s) is analyzed to determine an order in which repairs of one or more user-visible entities of the computing system should occur in order to address the identified problem(s). An alert comprising the determined order of the repairs is then presented to a user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.