Systems and methods for invoking chatbots in a channel based communication system
US10187337B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 7, 2017 |
| Grant date | Jan 22, 2019 |
| Priority date | — |
| Expiry date | Jul 4, 2037 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY02D30/50
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
The disclosed systems and methods join a user to a sub-channel within a primary communication channel. A message from the user comprises a user identifier and a text communication. The communication is compared to each tag in each set of tags in a plurality of sets of tags, each set of tags being uniquely associated with (i) a different chatbot in one or more chatbots associated with the sub-channel or (ii) a different node within a plurality of nodes in a chatbot. The communication is routed to a first chatbot in the one or more chatbots, or a first node within the first chatbot, on the basis of being associated with a tag that best matches the communication. A responsive message by the first chatbot within the sub-channel includes the user identifier, thereby facilitating a conversation between the user and an enterprise data source associated with the sub-channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.