Issue detection for routing assistance requests
US10217112B2 · kind B2 · utility
0Cited by
25References
14Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 12, 2017 |
| Grant date | Feb 26, 2019 |
| Priority date | — |
| Expiry date | May 12, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/408
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.