Reverse showrooming and merchant-customer engagement system
US10217133B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 19, 2013 |
| Grant date | Feb 26, 2019 |
| Priority date | — |
| Expiry date | Oct 17, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0267
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Systems and methods for providing a merchant-customer engagement system include a physical merchant location in which a customer may be tracked to determine products within the physical merchant location that the customer is interested in. A merchant may use a wearable merchant device that is configured to identify the customer via a camera that captures an image of the customer, and that image may be used to retrieve customer account information for that customer. Using the customer account information and the products that the customer is showing interest in, the wearable merchant device may be used to display merchant-customer engagement information next to a view of the customer to allow the merchant to help the customer while utilizing a variety of displayed information about the customer including, for example, past purchases, products browsed in-store and previously browsed online, time spent in an area of the physical merchant location, etc.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.