Data processing
US10223137B2 · kind B2 · utility
1Cited by
6References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 7, 2015 |
| Grant date | Mar 5, 2019 |
| Priority date | — |
| Expiry date | Aug 6, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/3349
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of identifying topics which a user requires help with when using a software program is described. For each of a plurality of help documents, the help document is associated with a set of topics and their relative prevalence within the help document. User access to the help documents is tracked during use of the software program. Topics in relation to which help was required during use of the software program are identified based on an amount of access to one or more of the help documents and the relative prevalence of topics within the accessed help documents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.