Software installation assistance method and system
US10223138B2 · kind B2 · utility
1Cited by
3References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 31, 2017 |
| Grant date | Mar 5, 2019 |
| Priority date | — |
| Expiry date | Mar 31, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3495
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present invention is a software installation assistance method and system to monitor the behavior of users and provide assistance during installation and configuration of software. A single user's behavior is compared with the behavior of a group of users and when an installation problem occurs as determined by the comparison, then technical assistance is proactively offered to the single user in the form of suggested resolution steps based on the behavior and interaction of other users.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.