Systems and methods for providing contextual recommendations

US10231076B1 · kind B1 · utility

Assignee

• Wells Fargo Bank, N.A. · US

Inventors

• Gail Elizabeth Stuart · Daleville, US
• Andrew J. Garner, IV · State Road, US
• Daniel S. Sumner · Matthews, US
• Prasanna Kumar Ammiraju · Hyderabad, IN
• Dibyendu Chatterjee · Hyderabad, IN
• Kshitindra Kumar Jain · Hyderabad, IN
• Rameshchandra Bhaskar Ketharaju · Hyderabad, IN
• Dinakar Channakal Krishnappa · Bengaluru, IN
• Ravindar Rao Perala · Secunderabad, IN
• Dinesh Sangtani · Hyderabad, IN
• Mohan Gopal Kanala · Hyderabad, IN
• Prashanth Kumar Merugu · Hyderabad, IN

Key dates

• Filing date: Sep 16, 2016
• Grant date: Mar 12, 2019
• Expiry date: Sep 16, 2036

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2242/14
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method may include receiving, from a customer device, contextual location information about a customer and an interaction type, determining a location-based recommendation and an urgency level for the customer using the contextual location information, generating a routing protocol for communication with the customer based on the interaction type and the urgency level, and providing a communication to the customer according to the routing protocol, the communication including the location-based recommendation.