Method and system for print device problem capture
US10248364B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 23, 2017 |
| Grant date | Apr 2, 2019 |
| Priority date | — |
| Expiry date | Jun 23, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F3/1285
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
To troubleshoot an error, a printer uses a job ticket and printer-independent document data to perform a job, such as printing a document. The job ticket includes instructions for hardware component settings of the printer. In response to a capture bug command, the printer will capture, from a group of hardware configuration sensors, real-time values of the settings for the print device hardware components while the print device implements performs the job. The printer will save the captured real-time values of the settings, the job ticket, and the printer-independent document data to a merged file, and it will transmit the merged file to a maintenance service.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.