Predictive responses to incoming communications
US10250541B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 3, 2016 |
| Grant date | Apr 2, 2019 |
| Priority date | — |
| Expiry date | Nov 28, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/063
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computing system includes a communication unit configured to receive a plurality of message histories, at least one processor, and at least one module. The at least one module is operable by the at least one processor to: determine, based on the plurality of message histories, a plurality of message and response pairs, determine a number of instances of each response for each message from the plurality of message and response pairs, classify each response from the plurality of message and response pairs as having an information type, and store an indication of each unique message from the plurality of message and response pairs, an indication of the information type associated with the respective response associated with the unique message, and a number of responses from the plurality of message and response pairs having the information type.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.