Search for a ticket relevant to a current ticket
US10257055B2 · kind B2 · utility
4Cited by
2References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 7, 2015 |
| Grant date | Apr 9, 2019 |
| Priority date | — |
| Expiry date | Oct 29, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/20
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method for searching for a ticket relevant to a current ticket describing an incident, a system and a computer program product for the same. The method includes extracting a topology of a first application of a server system, the first application being indicated by the current ticket; selecting a second application relevant to the first application from a plurality of candidate applications of the server system, according to the topology; and searching tickets associated with the second application for the ticket relevant to the current ticket.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.