Integrating screen sharing sessions with customer relationship management
US10262327B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 23, 2012 |
| Grant date | Apr 16, 2019 |
| Priority date | — |
| Expiry date | Feb 14, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Customer Relationship Management software is integrated with a screen sharing capabilities to enable information about screen sharing sessions to be populated into records associated with the customer relationship management software. Sessions may be started from within the CRM software or may be started independently and information associated with the session may be captured and used to update the CRM records. Once the session has ended, information about who was invited to the session, who attended the session, and how long the session lasted is populated into the CRM record. Sessions may be scheduled in advance or implemented directly in real time. Managers may receive notice of the sessions by electing to follow sessions created by particular sales representatives, particular records, or other data objects. Dashboards may be used to summarize sessions to provide indications of how sessions are being used by sales professionals in connection with interaction with customers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.