Providing remote video assistant-specific availability details for previously contacted remote video assistants
US10269049B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 20, 2015 |
| Grant date | Apr 23, 2019 |
| Priority date | — |
| Expiry date | Feb 20, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/5036
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
The present invention relates to determining and presenting, in conjunction with video assistant selection, personalized, remote video assistant-specific availability information for remote video assistants that a user has transacted/interacted with in the past. Once a user logs in or otherwise presents identifying credentials, the system or methodology accesses the user's recent remote video assistant session data (i.e., which video assistants the user previously transacted with) and determines the availability of the previously contacted video assistants. In response, the invention presents a listing of the video assistants which the user previously interacted with along with availability information for each remote video assistant. In specific embodiments, the availability information includes whether the remote is currently available for video sessions and, if so, the approximate wait time for the video assistant. The approximate wait time may be dynamically determined and displayed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.