Framework for intelligent automated operations for network, service and customer experience management
US10270644B1 · kind B1 · utility
34Cited by
7References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 17, 2018 |
| Grant date | Apr 23, 2019 |
| Priority date | — |
| Expiry date | May 17, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/50
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A device may receive an alarm from a network and determine whether to process the alarm using a robotic process automation (RPA) engine or a machine learning automation (MLA) engine. Based on the determination, the device may selectively cause the alarm to be processed by the RPA engine or the MLA engine. The device may receive data associated with a network performance indicator and may provide the data to the MLA engine. The MLA engine may use a machine learning model to assign a score to the data and may determine whether to generate a trouble ticket based on the score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.