Systems and methods for managing service log information

US10282788B1 · kind B1 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• Jackie O. Jordan, II · Bloomington, US
• John Donovan · Bloomington, US
• David Turrentine · Normal, US
• Torri Wollenschlager · Bloomington, US
• Bryan R. Nussbaum · Bloomington, US
• Deanna L. Stockweather · Normal, US
• Jeffrey W. Stoiber · Atlanta, US
• Kerstin Markwardt · Phoenix, US
• Gail L. Carlson · Bloomington, US
• Kyle C. Schiebel · Bloomington, US
• Troy Winslow · Bloomington, US
• Joseph P. Harr · Bloomington, US
• Ellakate Wagner · Bloomington, US
• Michael Harris, Jr. · Tempe, US
• Jennylind Sun · Bloomington, US

Key dates

• Filing date: Oct 2, 2015
• Grant date: May 7, 2019
• Expiry date: Jan 12, 2038

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W4/90
• WIPO field: Control
• WIPO sector: Instruments

Abstract

Methods and systems for processing insurance policies associated with properties may be provided. A home may be populated with smart devices that are connected to, or in communication with, a central (or “smart home”) controller, such as via wired or wireless communication. The smart devices are covered by an insurance policy, such as homeowners, renters, or personal articles insurance. The central controller may receive, with customer permission, service log information for the devices, and update an inventory list to include the service log information. The controller may detect that a smart device has been repaired, and then generate and transmit a notification to the customer. In some cases, the notification may prompt the customer to schedule a future repair event. The smart devices may be associated with appliances, electronics, computers, televisions, jewelry, vehicles, furniture, or other personal belongings. Insurance discounts may be provided based upon the service log/maintenance functionality.