Solution management based on a social network of devices and administrators

US10289969B2 · kind B2 · utility

Assignee

• Dell Products L.P. · US

Inventors

• Avinash Natarajan · Chennai, IN
• Shathish Muthu Venkatesan · Vellore, IN
• Sanal Kumar Sivaraman · Chennai, IN
• Vinoth Kumar Arumugam · Fremont, US
• Rajasekhar Pulluru · Poonamallee, IN

Key dates

• Filing date: Aug 19, 2015
• Grant date: May 14, 2019
• Expiry date: Apr 1, 2036

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L41/0686
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system, method, and computer-readable medium are disclosed for managing an IT environment via a social network management operation. In various embodiments, the social network management operation enables an IT administrator to manage an IT environment using a social network analog. With the social network analog, IT administrators identify devices within the IT environment as friends. Additionally, in certain embodiments, events that occur in the devices which have been identified as friends by the IT administrators can be associated with an interest list. Additionally, in certain embodiments, the IT environment includes a plurality of spans of control, each of which is administered by different IT administrators.